Getting started with Intelligent Workloads

Ideal if you are unsure which APM transactions to prioritize. New Relic automatically analyzes your account data and highlights high-impact transaction flows for you.

View recommendations

When you navigate to the Workloads page, you'll see a banner at the top if New Relic has found recommended Workloads for you:

Click Review recommendations to open the recommendations modal.

Review and create from recommendations

The Recommended Intelligent Workloads modal shows transactions that would benefit from monitoring:

1. Filter by category: Use the tabs to switch between:

   • Key Transactions: High-traffic or business-critical transactions
   • Impacted Transactions: Transactions with performance issues or errors

2. Sort recommendations: Use the dropdown to sort by:

   • Highest error rate
   • Slowest average response time
   • Most time consuming

3. Review transaction details: Each recommendation shows:

   • Transaction name: The focal transaction for the workload
   • Focal entity: The primary service handling the transaction
   • Response Time: Average latency (e.g., "0.57s")
   • Error Rate: Percentage of failed requests (e.g., "0.6%")
   • Total Duration: Combined processing time (e.g., "77.60s")

4. Create workload: Click Create next to any recommendation

When you create from a recommendation, New Relic automatically pre-fills the entity and transaction selection, taking you directly to the Add details step where you can:

• Name your workload
• Add a description (optional)
• Verify the focal service and transaction
• Complete the setup

Ideal if you already know the specific account, service, and transaction you want to build a workload around using the standard setup wizard.

1. Go to one.newrelic.com > All capabilities > Workloads.
2. Click Create a workload.
3. Select Intelligent Workload type.
4. Click Setup to start the wizard.

Step 1: Select an entity

Choose the service or entity that contains your critical transaction:

1. Search or browse for the entity by name.
2. Filter by entity type if needed (APM services, browser apps, etc.).
3. Select the entity that processes your key transaction.
4. Click Next.

Step 2: Pick your transaction

Select the specific transaction you want to monitor:

1. Browse the list of transactions for the selected entity.
2. Use search to find specific transaction names.
3. Select the transaction that represents your business workflow.
4. Click Next.

The workload will track all entities that participate in this transaction based on distributed traces.

Step 3: Add details

Provide information about your workload:

1. Name: Enter a descriptive name (e.g., "Checkout Transaction", "User Authentication Flow")
2. Description (optional): Add context about what this workload monitors and why it matters
3. Account: Select the account where the workload will be created. By default, your currently active account is pre-selected. Use the dropdown to change it if you want to create the workload in a different account.
4. Click Next.

Step 4: Preview & finalize

Review your workload configuration:

1. Verify the Focal entity is correct.
2. Confirm the Focal transaction matches your intended workflow.
3. Review the workload Name and Description.
4. Click Create Workload.

Your Intelligent Workloads will immediately begin tracking entities participating in the transaction.

Ideal if you are actively investigating an incident and want to seamlessly save your current transaction view as a permanent, proactive workload.

1. Go to one.newrelic.com > All capabilities > APM & Services.
2. Select a service that's part of your critical transaction flow.
3. Navigate to a specific transaction you want to monitor and click Transaction 360.
4. Click Save as Intelligent Workload.
5. Enter a descriptive name for the workload.
6. Click Save.