Troubleshooting

Troubleshoot server availability

The NR_SAP_INSTANCE_AVAILABILITY and NR_SAP_SERVER_LIST data providers rely on SOAP calls to SAPCONTROL web services. For these to work, the DEFAULT.PFL profile on the monitored servers must be configured.

1. Confirm the following line exists in the DEFAULT.PFL file:

   service/protectedwebmethods = SDEFAULT

2. If this line is missing, add the following parameters:

   service/protectedwebmethods = SDEFAULT -GetQueueStatistic -ABAPGetWPTable -EnqGetStatistic -GetProcessList -GetEnvironment -GetVersionInfo -GetSystemInstanceList

3. Restart the SAP service with the commands stopsap sapstartsrv and startsap sapstartsrv.

4. Confirm the configuration works by running the command sapcontrol -prot GSOAP_HTTP -nr 00 -function GetSystemInstanceList.